Building the Total Quality System in LASIK

This chapter is the application of the developed approach to apply Total Quality Management in LASIK surgery. First, patients wishes will be analysed. Then the Model of Meyer is used to apply Total Quality Management in LASIK surgery
 

6.1 TRUE QUALITY CHARACTERISTICS OF REFRACTIVE CORNEAL SURGERY 58

6.1.1 Motivation of the Patients 58
6.1.2 Complaints and Observations 64
6.1.3 Functions of Refractive Surgery 66
6.1.4 Requirements for Refractive Surgery 69


6.2 POTENTIAL QUALITY OF THE PATIENT 70

6.2.1 Interactivity and Integration 71
6.2.2 Life Situation 71
6.2.3 Eye Profiles 71


6.3 OUTCOME QUALITY 75

6.3.1 Optical Zone And Pupil Size 75
6.3.2 Corrected Diopters In Respect To Presbyopia 78
6.3.3 Matchment Scheme For High Myopic Correction 79
6.3.4 Clinical Quality Indicators 80
6.3.5 Satisfaction of Patient 80
6.3.6 Statistical Process Control 83


6.4 PROCESS QUALITY 84

6.4.1 Process Modules And Their Specific Goals 84
6.4.2 Process Analysis and Design 88


6.5 POTENTIAL QUALITY OF CLINIC 100

6.5.1 Specification and Contact 100
6.5.2 Equipment 101
6.5.3 Staff 107